Whatever You Do Today, Don’t Start A Transformation Programme
The global transformation market will be worth $2,279.4bn by 2025 with the consulting component alone at $44bn.
Who is really winning from transformation? It’s not necessarily going to be you or your customers.
The report mentioned in the podcast is available here.. https://hbr.org/2021/09/the-secret-behind-successful-corporate-transformations?ab=hero-main-text
This episode is also available as a blog post: http://paulitaylor.com/2021/09/17/whatever-you-do-today-dont-start-a-transformation-programme/
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11:58
The Great Resignation and The Relentless Rise of Work About Work
Work about work: activities that take time away from meaningful work, including communicating about work, searching for information, switching between apps, managing shifting priorities, and chasing the status of work.
How can we reduce it and redesign work for the 21st Century?
This weeks podcast draws on information from a Zapier report
https://zapier.com/blog/report-how-office-workers-spend-time/
and a piece from Stowe Boyd
https://www.workfutures.io/p/the-ideal-worker-is-all-work-all?token=eyJ1c2VyX2lkIjoxNjQzMjI3NCwicG9zdF9pZCI6MzY2MDcwOTcsIl8iOiJidnp0WiIsImlhdCI6MTYyODYxOTU0NCwiZXhwIjoxNjI4NjIzMTQ0LCJpc3MiOiJwdWItMTYiLCJzdWIiOiJwb3N0LXJlYWN0aW9uIn0.F0WZ_br_VZTbyivITvi2YeDqqQR62EJm27-Jo_CTIDE
This episode is also available as a blog post: http://paulitaylor.com/2021/09/11/the-great-resignation-and-the-relentless-rise-of-work-about-work/
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7:16
Poor Service Isn’t Always An Accident. It’s Often By Design
In markets without much competition, organisations can deliver bad service not because of poor design and management, but simply because they can.
The Twitter thread we discuss by Ben P. Taylor (@antlerboy) in the pod is available here. https://twitter.com/antlerboy/status/1433070351953575940?s=20
This episode is also available as a blog post: http://paulitaylor.com/2021/09/03/poor-service-isnt-always-an-accident-its-by-design/
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10:59
The People Vs The System – and Why The People Rarely Win
Who causes the problems where you work? The people, or the system itself? What if we overstate the effect of the people in our organisations whilst ignoring the more complex and systemic issues that influence how they perform or behave?
Thanks to the 'flowchainsensai' Bob Marshall for sending me his post on this that I quote from in the podcast. https://flowchainsensei.wordpress.com/2013/11/15/the-people-vs-system-conundrum/. This is a recommended blog
As is my own! Which you can get at http://paulitaylor.com/2021/08/27/the-people-vs-the-system-and-why-the-people-rarely-win/ published every Friday with a pod version the following Wednesday
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12:33
How Do You Solve A Problem Like The NHS?
Perhaps it’s time for the NHS to focus employees on becoming better localised problem solvers who can work on existing real-world issues that staff and patients face every day?
Thanks to Wendy Lansdown for providing this link to the health system of Costa Rica that I discuss at the end of the episode.
This episode is also available as a blog post: http://paulitaylor.com/2021/08/20/how-do-you-solve-a-problem-like-the-nhs/
France