The Business Case for AI Beyond Efficiency and Automation - with Deborah Golden of Deloitte
Today’s guest is Deborah Golden, Chief Innovation Officer for Deloitte US operations. Deborah joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss how generative AI is reshaping industries, unlocking creativity, and driving bold innovation. With over 27 years of experience in technology and business transformation, Deborah has held key leadership roles, including leading Deloitte’s US Cyber & Strategic Risk practice. She has been featured in The Wall Street Journal, CNBC, Fast Company, and Harvard Business Review for her forward-thinking perspectives on AI, cybersecurity, and innovation. Together, they explore how AI is lowering barriers to innovation and enabling new business models. Later, they touch on the importance of moving beyond automation to true AI-driven transformation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS
Today’s guest is Venkatesh Korla, President and CEO of HGS Americas. Venkatesh joins Daniel Faggella, CEO and Head of Research at Emerj AI Research, to explore how enterprises can leverage generative AI to enhance customer experience (CX). Their discussion delves into the balance between automation and human empathy, focusing on strategies to minimize hallucinations and improve service efficiency while maintaining customer satisfaction. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
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Insights from Deloitte’s State of Gen AI Report - with Dan Helfrich of Deloitte
Today’s guest is Dan Helfrich, Chair and Chief Executive Officer at Deloitte Consulting. In this conversation with Emerj CEO and Head of Research Daniel Faggella, Helfrich speaks about the findings of Deloitte’s research. Deloitte has polled a tremendous volume of enterprise leaders on where they are investing in AI, from operations to R&D. Helfrich also details the kinds of results business leaders are seeing from early projects and where they want to steer their future projects. Later, the pair dives into the spaces in which enterprise leaders see most of the opportunity in terms of where they’re going to throw their genAI and their AI investments moving forward. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.
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Streamlining Enterprise Workflows with Large Language Models - with Babak Hodjat of Cognizant
Today's guest is Babak Hodjat, CTO of AI at Cognizant, the AI services giant. Babak joins us on today's podcast to discuss how large language models might bring value to the enterprise. In this conversation with Daniel Faggella, CEO and Head of Research at Emerj Artificial Intelligence Research, Hodjat explores how a series of specialized models could streamline entire segments of business workflows. He paints a compelling vision of how these models might work together to improve quality across entire parts of a job, not just isolated tasks. If you're interested in how AI can add value to business, this episode offers a valuable perspective. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.
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Founder Story: Growing an AI Product Profitably - with Siva Pullabhotla of Docskiff
In today’s episode, we speak with a founder who profitably grew by finding product-market fit early in a profitable niche. Our guest is Siva Pullabhotla, Co-Founder & CEO at Docskiff Inc. Docskiff focuses on contract intelligence in the procurement space. In this episode, Siva discusses the kinds of assumptions you should begin with if you’re looking to find a product-market fit fast. He also talks about pivoting based on your initial customer engagement to double down on success and use it to fuel your growth. As a past Catalyst member and current Emerj Plus member, we are grateful to have Siva in our community and here on the show. Join Emerj Plus at emerj.com/p1 to discover more AI use-cases, best practice guides, white papers, frameworks, and more.
The AI Consulting Podcast helps AI service providers, advisors, and consultants to find more AI opportunities, grow their companies, and deliver more value to clients.
Each week, Emerj founder Daniel Faggella interviews AI services and consulting leaders to discover how they started and grew their firm – and the AI skills and best practices that have allowed them to help their clients succeed.
Subscribe to Emerj’s weekly AI consulting newsletter by downloading our AI consulting PDF guide: http://emerj.com/k3
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