Trauma-informed DEI --- Supporting Employees in the Workplace (and Upcoming Webinar)
Angela introduces the concept of trauma-informed DEI and previews the upcoming MSU ANDIE lab webinar on April 21, 2023 from 12pm to 1pm Eastern.
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Episode 34: Why Your Employees Are Quitting and What That Means for the Customer Experience
In this episode of People Talk, Angela discusses the current trend of quiet quitting, what it means for customer service, and what to do if you are thinking of quitting quietly
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19:43
Episode #33: Preview of Free Conference (April 7-8, 2022) on Leadership Accountability in Diversity, Equity, and Inclusion (DEI) presented by the MSU ANDIE Lab
In this episode, Angela gives a preview of the free two-day virtual conference on Leadership Accountability in Diversity, Equity, and Inclusion that will be held on April 7-8, 2022. Keynote speakers will include Jenny Yang (current Director of the OFFCP and former Chair of the EEOC) and Dr. Hakeem Oluseyi (Professor, Astrophysicist, STEM educator and star of numerous programs on the Discovery Channel Networks). This conference is being presented by Angela's research lab (MSU ANDIE lab). Your can find the full conference agenda and registration information at the following link: https://hrlr.msu.edu/news/leadership-accountability-in-dei.html
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Episode 32: Helping Your Employees Address Their Anxieties Related to the Russian Invasion of Ukraine
The Russian invasion of Ukraine has many people - including your employees - on edge. Employees are concerned about possible war, rising oil prices, and the overall impact these events will have on their day-to-day lives. There have also been reports of discrimination against Russian-born employees. In this episode, Angela offers advice on how to both maintain an inclusive workplace and allay employees' fears during these uncertain times.
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Episode 31: New Year, New You: Resolutions and Advice for Employees and Managers in 2022
In this first episode of 2022, Angela gives advice for employees and managers for advancing in their careers while promoting their well being.
Work is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees and clients, creating an inclusive workplace, and jump starting your career.
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