The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

• Innovating Restaurant Training with Wisetail: An In-depth Look at Employee Enablement

  In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.00:00 Wisetail01:15 Introduction and Welcome01:27 Meet Kat from Wisetail03:05 What is Wisetail?05:06 The Importance of Micro Training09:16 Hybrid Training and Real-Time Support26:09 Tech Consolidation and Operational Efficiency30:35 Conclusion and Contact Information

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• Reintroducing Tony Roma's: CEO Mina's Vision for Growth and Innovation

  In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.00:00 Tony Roma's01:01 Introduction and Welcome01:23 Meet the New CEO of Tony Roma's01:56 Journey to Becoming CEO03:10 Challenges and Achievements04:28 Revitalizing the Tony Roma's Brand07:55 Explaining the Tony Roma's Experience09:53 Innovations and Menu Updates13:45 Franchisee Relations and Flexibility17:13 Creating Memorable Experiences19:52 Social Media and Marketing Strategies23:05 Future Growth and Expansion Plans27:08 Conclusion and Final Thoughts

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• Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansion

  In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.00:00 Audio Pollo Campero00:59 Introduction and Welcome01:30 Guest Background and Experience02:27 Brand Evolution and Growth06:39 Unique Dining Experience09:54 Market Expansion Strategy14:17 Supply Chain and Distribution17:20 Engaging Younger Demographics22:22 Customer Experience and Feedback24:46 Pandemic Impact and Recovery29:47 Technology and Innovation35:04 Long-term Vision and Partnerships37:30 Conclusion and Contact Information

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• Unlocking Restaurant Success with Seth Temko: Innovations, Strategy, and Market Penetration Insights

  In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.00:00 Audio Full On Strategy00:58 Introduction and Guest Background01:37 Early Career in Hospitality Tech02:44 Innovations and Missed Opportunities04:09 Career Transitions and New Ventures05:50 Founding Full On Strategy06:57 Consulting Services and Approach11:09 Marketing Challenges in Restaurant Tech19:24 Understanding Buyer Psychology21:29 The Importance of Doing the Right Thing in Marketing22:55 Understanding Marketing Attribution and Data Points27:00 Challenges and Strategies in Marketing Alignment33:28 The Role of Marketing in Hyper Growth38:20 Engaging with Full On Strategy

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• Succeeding in the Restaurant Industry with NRN's Sam Oches

  Succeeding in the Restaurant Industry with NRN's Sam OchesIn this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.00:00 Sam Oches00:41 Introduction and Guest Introduction01:08 Sam Oches: Background and Role02:15 Current Trends in the Restaurant Industry02:40 Successful Restaurant Brands and Their Strategies04:36 Balancing Consistency and Innovation10:48 Employee Investment and Retention15:14 Growth Strategies and Challenges19:30 Casual Dining: Challenges and Opportunities20:17 Introduction to Fogo de Chão's Success20:45 Gen Z's Favorite Full-Service Restaurant21:47 The Evolution of Casual Dining22:37 Twin Peaks: A Modern Sports Bar Experience23:26 Gustavo Group's Community-Centric Approach24:47 Balancing Tradition and Innovation27:39 Future of Restaurant Technology31:43 Employee Engagement and Retention Strategies34:39 Connecting with Industry Leaders

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