Transforming Restaurant Operations with Rocket Box: A Deep Dive with Ross
In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication.00:00 Rocket Box00:14 Introduction and Welcome01:19 Ross's Background and Journey into Tech03:35 The Birth of Rocket Box07:11 Challenges in Restaurant Operations14:48 Rocket Box Solutions and Features22:09 Global Reach and Multi-Language Support29:49 Future Plans and How to Connect31:02 Conclusion and Farewell
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32:26
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32:26
From Drive-In to Digital: Transforming Sonic with Technology
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way.00:00 Sonic00:14 Introduction and Welcome01:59 Meet Cliff Hudson: Sonic's Transformational Leader03:34 Craig Miller's Journey to Sonic04:22 The Evolution of Technology in Business07:21 Sonic's Unique Drive-In Experience11:00 The Impact of Credit Card Technology13:50 The Tech Oval Vision17:52 Building a Business Partnership25:37 Implementing the Tech Oval30:10 Craig's Arrival and Marketing Evolution31:50 Building the Tech Backbone34:59 Omnichannel Strategy and Franchisee Buy-In36:38 Implementing Digital Touchpoints42:53 Centralizing Marketing Efforts49:29 Final Guest Experience and Company Sale54:43 Reflections and Book Promotion
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59:21
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59:21
Revolutionizing Franchise Management with Erin Hooper from Franchise Systems AI
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.00:00 Franchise System00:14 Introduction and Guest Introduction01:55 Erin's Background in Hospitality and Franchising02:58 Overview of Franchise Systems AI04:40 Marketing and Sales Process for Franchises05:53 Customizable Applicant Portal13:00 Onboarding and Training for Franchisees14:44 Site Selection and Vendor Integration20:10 Challenges in Project Management20:27 Integrating Vendors into the Platform21:12 Ensuring Franchisee Compliance22:29 Post-Opening Support for Franchisees23:59 Operational Management Tools24:37 Marketing and AI Integration26:36 Audit and Training Systems28:29 Sales and Labor Analysis29:58 The Unique Value of Franchise Systems32:07 Pepper Lunch as the Alpha Brand35:40 Engaging with Franchise Systems36:50 Final Thoughts and Surprises
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38:39
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38:39
Unlocking Restaurant Success Through Technology and Leadership with Eric Cacciatore
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.00:00 Introduction to the Podcast01:01 Meet Eric Cacciatore: The Podcast Pioneer02:19 Eric's Journey: From Restaurants to Podcasting04:24 The Evolution of Podcasting06:23 On-Site Interviews: The Heart of the Podcast08:48 Core Values and Lessons Learned17:41 The Importance of Integrity and Action20:12 Being a Student and a Teacher23:58 Teaching and Delegating for Success25:29 Implementing EOS in Business26:03 Understanding EOS and Its Benefits27:15 Real-World Applications of EOS32:01 The Importance of Continuous Learning35:50 Building a Collaborative Network43:42 Final Thoughts and How to Connect
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46:55
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46:55
Optimizing Restaurant Operations with Service Physics: Insights from Industry Experts
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reece and Steve Crowley, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience.00:00 Service Physics00:14 Introduction and Guest Welcome01:29 Meet Brian and Steve: Background and Journey04:08 Service Physics: Concept and Mission06:58 Lean Manufacturing and Kaizen in Restaurants12:41 Evaluating and Improving Restaurant Operations16:01 Aligning Business Aspirations with Operations19:41 Addressing Sacred Cows and Customer Feedback23:50 Myth-Busting Customer Value25:02 Empathy Through Technology25:52 Empowering Staff Voices26:56 Problem-Solving Acumen29:33 Guest Experience Challenges35:18 Engaging with Service Physics42:10 Transforming the Industry
À propos de The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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