Join Prashant Shah, a seasoned supply chain leader at SwagUp, as he shares insights on how AI agents, automation, and a data-first leadership philosophy are revolutionizing the promotional products and corporate gifting industry. Learn how his unique background—from a U.S. Marine to an industry veteran—has shaped his approach to logistics and digital transformation.In this episode, Prashant discusses the company’s strategic response to modern technology trends and the challenges of maintaining a competitive edge in a fast-evolving market. He reveals how SwagUp is tackling common industry pain points like vendor integration, real-time inventory management, and outdated legacy systems to drive business growth.Key Highlights:Military-to-Corporate Journey: Prashant's transition from logistics in the Marines to leading the supply chain at SwagUp.COVID Impact: How the pandemic accelerated the corporate gifting industry and its subsequent post-pandemic plateau.Practical AI Use Cases: The application of AI agents for faster customer responses, reduced administrative work, and better utilization of human expertise."Packs" Innovation: How SwagUp uses intent-based search to create curated promotional product bundles for onboarding and events.Leadership Philosophy: Why leading with facts and data is crucial and the importance of keeping vision flexible while setting specific, measurable goals.Culture of Innovation: Fostering a team culture that embraces experimentation, celebrates small wins, and promotes analytics fluency.Strategic Frameworks: A deep dive into using OKRs and SMART goals to align every department with a core set of three company objectives.Connect with Prashant Shah:LinkedIn: [linkedin.com/in/prashant-shah-mba]Website: https://www.swagup.com/Email:
[email protected]:00 Intro & Welcome00:14 Guest Intro: Marines to Supply Chain Leader at SwagUp01:13 First Jobs & Early Lessons02:11 Duty, Service, and Giving Back03:01 Math Over Social Studies: Leading with Data04:18 Quote & Leadership Mindset04:27 Tech Picks: Blockchain, AI, Automation06:17 COVID’s Impact on Corporate Gifting & Events08:11 Building Internal Tech + Salesforce Integration09:56 AI Use Cases: Faster Answers, Less Admin11:07 Agents & Intent-Based Product Discovery12:34 “Packs” for Onboarding/Events13:28 Reality vs Ambition: Vendor Integration & Inventory Visibility16:08 Dimensions/Packaging Chaos; Legacy Interoperability19:44 Strategy to Edge: Cross-Functional Roadmaps21:23 From Vision to Three Aligned Goals23:10 OKRs, SMART Goals, Meaningful KPIs23:58 Cascading Goals & ROI Visibility25:14 Cadence: Weekly KPIs, Biweekly Projects27:01 Startup vs Enterprise Recalibration28:29 Focus, Shiny Objects, and Learning by Failing29:12 Pilots, Change Management, Stakeholder Buy-in30:32 Culture: Celebrate Small Wins; Safe to Fail32:31 Advice for Early Careers & Founders35:10 Vision vs Goals—North Star vs Mileposts37:35 How to Reach PrashantTo explore how Particle41 can support your business growth and technology needs, visit particle41.com .About @BenJohnson:Ben Johnson is a seasoned entrepreneur and technology leader with a proven track record of building and scaling successful companies. As the founder of @Particle41, he helps forward-thinking businesses modernize and grow through cutting-edge technology and expert teams. Connect with Ben to discover how @Particle41 can help you overcome your most complex digital challenges and drive meaningful results.Connect with @BenJohnson:LinkedIn: / benjaminrjohnson Website: particle41.com