Perspectives

Naveen Zutshi, CIO of Databricks, joins Pigment co-CEO Eléonore Crespo to discuss what separates successful AI implementations from costly abandoned pilots.
Among other topics, Naveen explains why data maturity matters more than industry when predicting AI success, how to balance innovation with governance, why CIOs should focus on clarity over control, and why platform thinking beats out point solutions. He shares lessons from companies like Mastercard, Rolls Royce, and Walgreens that succeeded in heavily regulated environments and offers practical guidance on AI adoption, including why saying yes to experimentation matters more than waiting for perfection.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/databricks-cio-naveen-zutshi-what-separates-abandoned-ai-pilots-from-real-results

Hosted on Acast. See acast.com/privacy for more information.

Olivier Pomel, co-founder and CEO of Datadog, joins Pigment co-CEO Eléonore Crespo to discuss how AI is reshaping software operations – including why teams now spend more time running applications than building them, what it takes to trust AI-driven automation in mission-critical systems, and how to maintain product discipline as complexity accelerates.

Olivier shares his take on why observability has become essential in the AI era, how Datadog’s AI agents are changing incident response and security workflows, the importance of fast feedback loops, and why maintaining product simplicity requires deliberately serving both enterprise customers and individual developers.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/datadog-olivier-pomel-reimagining-observability-for-the-ai-powered-enterprise

Hosted on Acast. See acast.com/privacy for more information.

Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support.
Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-based pricing, how AI is decreasing the costs of exploration for business leaders, and what it takes to build products when uncertainty becomes the norm.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/intercom-des-traynor-how-we-rebuilt-the-company-for-the-ai-era

Hosted on Acast. See acast.com/privacy for more information.

ElevenLabs co-founder Mati Staniszewski joins Pigment co-CEO Eléonore Crespo to discuss how voice AI is transforming the way humans interact with machines and each other.
Mati co-founded ElevenLabs in 2022 with a vision to make voice the primary interface between humans and technology. In just three years, the company has become the global leader in AI voice, powering millions of conversations weekly and helping to restore voices to people who've lost them. In this conversation, he shares how small autonomous teams ship faster than traditional hierarchies, why emotion and imperfection matter just as much as accuracy, and what happens when language barriers finally fall.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/elevenlabs-mati-staniszewski-why-your-voice-will-be-the-new-ai-interface

Hosted on Acast. See acast.com/privacy for more information.

Sierra founder and OpenAI board chairman Bret Taylor joins Pigment co-CEO Eléonore Crespo to discuss how AI agents are reshaping enterprise software and customer experience.
Bret brings a rare perspective on technology waves. He founded Google Maps, served as CTO of Facebook, and was co-CEO of Salesforce before launching Sierra, an agentic AI platform for customer service. In this conversation, he shares what it means to build in the middle of a defining shift, why vertical AI agents will unlock entirely new software categories, and how to design trust into systems that are powerful but imperfect.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/bret-taylor-sierra-why-the-future-of-enterprise-software-belongs-to-vertical-agents

Hosted on Acast. See acast.com/privacy for more information.