The CTO Playbook

If your team feels busy but nothing meaningful gets delivered, this might explain why.

Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.

Loïc Houssier, an engineering leader with two decades of experience across startups, scale-ups, and global companies, joins me today to explore how engineering velocity really works beyond output metrics.

We get into why decision-making speed is often a better indicator of performance than output, and how long feedback loops kill momentum, even in teams that look productive on the surface. You’ll hear how product-led SaaS organizations sustain speed without sacrificing quality, and why reducing the cycle from idea to impact matters more than optimizing coding time.

Loïc shares how career ladders and incentives shape behavior in ways most leaders overlook, along with a practical way to spot whether your team is truly fast or just performing speed. We also unpack how user empathy becomes a strategic advantage, not just a design principle.

If you’re trying to scale without losing control, this will change how you think about speed, decisions, and what actually drives results.

You’ll Learn:

[00:00] Introduction
[8:52] Why velocity isn't really about writing code faster, and where the time is actually going
[17:00] The costly mistake Loïc made at DocuSign that he'd still fix if he could go back
[21:55] The career ladder is slowly shaping engineer behaviour, and most CTOs aren't using that deliberately enough
[31:55] Moving fast without losing quality; what aligned autonomy looks like in practice, and the hiring filter that makes it possible
[38:57] How Superhuman's founder uses game design thinking, a 100ms rule, and an 11-star standard to build experiences people actually feel

Save 4 hours every week with Superhuman Mail.

Find more from Loïc Houssier on
LinkedIn.

Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path at your pace.

Why does the CTO role feel heavier after you start winning?

Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.

Many leaders in CTO leadership roles are shipping products, raising funding, and hiring well, yet describing a new weight in the role. Decisions feel more loaded. Progress becomes harder to define. The work carries more consequence even when the calendar looks the same.

The modern Chief Technology Officer now sits at the intersection of strategy, narrative, and emerging AI strategy expectations. Boards want direction. Executive teams want clarity. The scope expands faster than it is redefined. Pressure no longer replaces pressure. It stacks. That stacking changes the nature of technology leadership.

This episode focuses on leadership orientation as the skill that restores executive clarity. Orientation answers two questions before speed: where you are, and which way you are facing. Without it, motion creates confusion at scale.

For startup and scale-up leaders navigating CTO career growth, this reframes heaviness as a threshold moment that requires recalibration before acceleration.

You’ll Learn:

[00:00] Introduction
[00:46] Why feeling heavier after success can mean the role itself has shifted into a new level of leadership
[02:12] What it means when momentum is strong but you are no longer sure where the role is taking you
[03:18] How the CTO role crosses a threshold from execution into something more abstract and executive
[05:32] Why stacked pressures are changing the nature of the work rather than simply increasing it
[06:34] How expanded scope and collapsing time to credibility create hidden cognitive load
[09:42] What the treadmill metaphor reveals about working harder without changing your position
[11:02] Why reorienting before accelerating is the maturity move most CTOs resist
[14:32] The four diagnostic questions that expose where you are still leading from old metrics
[15:47] Three practical orientation shifts that reduce friction and restore clarity in real time

Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path

What if the biggest risk in your AI strategy isn’t the technology, but the assumptions you never question?

Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.

Today I’m joined by Jill Heinze, an AI Foresight and Strategy Architect who helps mid-size organizations turn AI risk management into sustainable competitive advantage. With a background spanning academic librarianship, market research, digital product strategy, and executive AI governance, Jill has built responsible AI frameworks for Fortune 500 clients and led the creation of a formal governance committee inside a major consultancy.

Many executive teams default to speed and competitive pressure when shaping AI strategy, often without structured reflection on downstream impact. Jill explains how anticipatory thinking and structured empathy exercises surface risks that technical teams rarely identify in isolation. She introduces her anticipatory AI horizons and outlines how reframing responsible AI from compliance overhead to strategic discipline strengthens long-term positioning.

If you are a CTO balancing board expectations, generative experimentation, and operational deployment, this episode sharpens your thinking around AI leadership, foresight, and building technology that accounts for the human systems it touches.

You’ll Learn:

[00:00] Introduction
[03:18] Why generative AI felt like a whole new animal and the moment that forced a rethink of responsible deployment
[05:12] The pattern of we need to be first we need to be fast and what that urgency costs organizations
[06:47] How direct user research exposes risks teams never see when they focus only on the technical problem
[09:08] What shifts when you treat risk evaluation as part of every AI proof of concept instead of a brake on progress
[12:14] The reason some risks are endemic to generative AI itself and how that reframes acceptable use cases
[17:36] Why checklists create false confidence and how thinking in horizons changes the way you design and deploy
[33:02] The question how do you know that’s true and why challenging embedded assumptions can alter the trajectory of a project
[40:18] Where to start if you already have a live AI system and a concern you can’t quite articulate
[44:07] The grounding question every CTO should ask before the next AI initiative what are we hurrying up for

Resources Mentioned:

NIST AI Risk Management Framework | Website

Download The Four AI Horizons Guide or schedule a free consultation with Jill Heinze.

Find more from Jill on her LinkedIn, YouTube, and Website.

Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path at your pace.

What if the most underused asset in your tech organization is your voice?

Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.

In this episode, I sit down with Kathleen Lucente, founder and CEO of Red Fan Communications, to explore why communication is now a core leadership capability for enterprise technology leaders.

Stepping into the role of business leader changes everything, and learning to speak the language of finance is essential inside the boardroom. The most effective CTOs build influence across the C-suite by understanding how the CFO, CMO, CEO, and head of sales each think about value.

Kathleen reflects on her career in high-tech PR, from journalism at EDN to shaping innovation narratives at IBM Research and advising companies through IPO moments. Her experience shows how authority is built long before a keynote or media interview.

If you’re focused on CTO leadership, executive communication, and increasing your influence in the enterprise, this conversation will challenge how you think about your role and your voice.

You’ll Learn:

[00:00] Introduction
[01:32] Seeing yourself as a business leader shifts your authority inside the enterprise
[02:18] Speaking finance earns real credibility in the boardroom
[03:07] Building trust across the C-suite meaningfully changes your impact
[04:12] Ignoring competitor visibility weakens your overall strategic presence
[10:24] Early work with engineers exposed deep communication gaps
[14:38] Turning complex tech into stories business leaders value
[21:17] Innovation stories must clearly connect to business priorities
[29:46] Thought leadership can significantly accelerate a CTO's career
[37:52] Strong communication systems build influence long before you take the stage

If you’re a CTO approaching a high-stakes transition, whether that’s an IPO, major funding round, acquisition, or significant market repositioning, click here and take our FREE brand positioning assessment to benchmark your company’s messaging and discover if there are gaps between your leadership, marketing, and sales teams that need attention.

You can connect with Kathleen on her LinkedIn.

Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path at your pace.

What if speed as a CTO has less to do with urgency and more to do with discipline?

Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.

In this episode, I sit down with Bastien Duret, CTO at a French-American company building web-based products in the clinical trials space, to unpack what “moving fast” really means in complex technical environments.

As CTOs, we’re taught to value urgency. But when you’re debugging memory leaks across fragmented Android devices or responding to a vendor outage that brings your entire service down, speed starts to look different. The real question becomes when to stem the bleeding and when to slow down long enough to actually learn.

We get into what that shift looks like in practice, how leadership changes when problems become learning opportunities, how postmortems build long-term velocity, and why incident response reveals the true operating system of your team.

If you’re responsible for uptime, technical strategy, and building resilient teams, this episode will challenge how you think about speed, progress, and sustainable execution.

You’ll Learn:

[00:00] Introduction
[04:32] Why fragmented Android devices force you to rethink what quality really means
[06:48] How crash reports expose flawed assumptions you didn’t see
[08:21] The difference between fixing pain fast and learning from the mistake
[09:47] What to do when a vendor outage takes down your entire service
[11:18] The tension between contractual SLAs and your own uptime standards
[18:36] Why firefighting feels productive but fuels repeat failures
[28:14] How postmortems turn incidents into long-term acceleration
[39:52] The mindset shift from frantic execution to smooth acceleration

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You can connect with Bastien on Linkedin

Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path at your pace.