Data Science Salon Podcast

• Always-On Customer Care: How AI Agents Are Transforming Support

  In this episode of the Data Science Salon Podcast, we sit down with Nitin Kumar, Director of Data Science at Marriott International, to discuss how AI agents are transforming customer support. Nitin shares his experience designing enterprise-scale AI and Generative AI solutions across 30 global brands, creating intelligent, proactive, and human-centered customer care systems. He dives into AI-powered pipelines that monitor incoming emails, analyze sentiment and issues, and draft contextual responses for human agents to review. Beyond individual cases, these systems continuously feed real-time trend data, helping teams identify emerging issues before they become widespread. Key Highlights: -AI Agents in Customer Support: Learn how AI agents automate routine processes while empowering human agents to focus on complex interactions. -Human-in-the-Loop Design: Explore strategies for balancing AI efficiency with human oversight and empathy. -Scaling AI Solutions: Insights into LLM integration, prompt engineering, and global deployment of enterprise AI systems. 🎧 Tune in to Episode 56 to hear how Nitin Kumar is revolutionizing customer support with AI agents and Generative AI to create more efficient, empathetic, and scalable systems. Be sure to mark your calendars for the 3rd annual DSS SF on Nov 6 [FREE!] thanks to our amazing sponsors, where we will focus on GENAI AND INTELLIGENT AGENTS IN THE ENTERPRISE. Join us to hear from experts on how AI is shaping the future of the enterprise. https://www.datascience.salon/san-francisco/

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• Responsible AI and the Future of Machine Learning

  In this episode of the Data Science Salon Podcast, we sit down with Swati Tyagi, an AI/ML expert and responsible AI advocate. With deep expertise in large language models (LLMs), generative AI, and AI automation, Swati has led AI-driven innovation in FinTech, healthcare, and finance, helping organizations build scalable, ethical AI systems. Currently at JPMorgan Chase, Swati’s work focuses on automating financial applications and leveraging LLMs for real-time inferencing. Her passion for responsible AI is central to her approach, ensuring that AI systems are not only powerful but also ethical and scalable. Key Highlights: -AI and FinTech: Swati discusses her work in credit risk and predictive modeling to optimize financial decision-making and risk assessment. -Responsible AI: Insight into how to design AI systems that are both scalable and ethical, addressing challenges around bias and NLP. -AI Automation in Finance: Learn how LLMs are transforming FinTech, and how MLOps and cloud solutions play a role in scaling these applications. 🎧 Tune in to Episode 55 to hear Swati’s insights on the future of AI/ML, responsible AI, and how AI is reshaping industries like finance and healthcare. Be sure to mark your calendars for DSS SF on Nov 6, where we will focus on GENAI AND INTELLIGENT AGENTS IN THE ENTERPRISE. Join us to hear from experts on how AI is shaping the future of the enterprise. FREE COMMUNITY EVENT (space is limited) https://luma.com/dsssf

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• Transforming the Workplace: Practical Strategies for Organizational Success with Melissa Swift

  In this episode of the Data Science Salon Podcast, we sit down with Melissa Swift, Founder & CEO of Anthrome Insight, and expert in organizational transformation. With over a decade of experience, Melissa partners with organizations to tackle complex challenges using data analytics, pragmatism, and a humanist approach to leadership and workplace development. Melissa is also the author of "Work Here Now: Think Like a Human and Build a Powerhouse Workplace", where she shares 90 actionable strategies for creating a workplace that fosters change, adapts to new demands, and builds resilient teams. Key Highlights: -Workplace Transformation: Learn how data analytics and humanist leadership principles are used to unlock extraordinary outcomes in the workplace. -Practical Strategies for Success: Melissa discusses 90 strategies from her book, focusing on the skills and behaviors organizations need to thrive in a changing work environment. -Solving Wicked Problems: Melissa shares how she’s helped organizations tackle complex challenges and create lasting change. -Leadership in the Future of Work: What makes a great leader in today’s rapidly evolving workplace, and how can leaders prepare for the challenges ahead? 🎧 Tune in to Episode 54 to hear how Melissa Swift is helping organizations and leaders build the workplaces of the future. Be sure to mark your calendars for DSS MIA on Sept 17, where we will focus on THE FUTURE OF APPLIED AI IN THE ENTERPRISE. Join us to hear from experts on how AI is shaping the future of the enterprise. https://www.datascience.salon/miami/

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• Empowering Change: Neha Mehta’s Vision for FinTech, Sustainability & Financial Inclusion

  DSS Podcast Episode 53: Empowering Change: Neha Mehta’s Vision for FinTech, Sustainability & Financial Inclusion In this episode of the Data Science Salon Podcast, we sit down with Neha Mehta, a globally recognized FinTech leader, AI expert, and sustainability advocate. As the Founder and CEO of FemTech Partners, Neha has spent over 19 years transforming the financial landscape, focusing on financial inclusion, women’s empowerment, and sustainable development. She is also the author of One Stop, a bestselling book that explores the potential of Super Apps in reshaping financial services for underserved populations. In this conversation, Neha shares her journey from pioneering FinTech solutions to advancing Sustainable Development Goals (SDGs), her work in ClimateTech, and how AI can drive financial inclusivity. She also discusses her vision for the future of sustainable finance, her work with blue economy initiatives, and the impact of technology on climate action. Key Highlights: -AI for Financial Inclusion: Neha discusses how Super Apps are bridging the financial divide, enabling better access to financial services in underserved markets, and empowering women entrepreneurs. -Building Sustainable Financial Ecosystems: Learn about Neha’s approach to integrating Sustainable Development Goals (SDGs) into financial ecosystems, especially focusing on climate finance and the blue economy. -Leadership in FinTech & Sustainability: Neha shares her leadership journey and how she’s shaping a more inclusive, equitable future in FinTech and sustainable finance. -Global Impact & Mentorship: Insight into Neha’s mentorship and advocacy for fostering diversity in the tech and finance industries, and how she’s helping the next generation of leaders rise in these fields. Whether you’re an entrepreneur, FinTech innovator, or passionate about sustainability, this episode offers valuable insights into how technology is driving inclusive growth, transforming financial services, and powering climate solutions. 🎧 Tune in to Episode 53 to hear how Neha is creating impactful change at the intersection of FinTech, sustainability, and empowerment! Be sure to mark your calendars for DSS MIA on September 17, where we will focus on THE FUTURE OF APPLIED AI IN THE ENTERPRISE. Join us to hear from experts on how AI is shaping the future of applied AI. https://www.datascience.salon/miami/

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• Agentic AI and the Future of Compliance: Revolutionizing Decision-Making and Risk Management in FinTech

  In this episode of the Data Science Salon Podcast, we sit down with Kalpan Dharamshi, VP at JP Morgan Chase, and a leader in Machine Learning and Cloud Architecture. Kalpan shares his journey from cloud architecture to AI-driven compliance solutions and how his work is transforming decision-making processes in the FinTech industry. Kalpan’s focus on Agentic AI—autonomous systems that can handle compliance, risk management, and real-time decision-making—has reshaped the way financial institutions manage compliance. He discusses how large language models (LLMs) and AI agents can automate and scale compliance procedures, making them proactive, accurate, and cost-effective. Key Highlights: -Agentic AI in FinTech: How Agentic AI is automating continuous monitoring and compliance in the financial services industry. -Machine Learning for Compliance: How AI can interpret unstructured data and ensure real-time policy adherence in highly dynamic industries. -The Future of AI in Decision-Making: Kalpan’s vision for the future of AI-driven decision-making and automated risk management. -Make sure to catch Kalpan at the https://appliedaisummit.org/ for free 🎧 Tune in to Episode 52 to hear how Kalpan Dharamshi is shaping the future of AI and compliance in the FinTech industry! Be sure to mark your calendars for DSS NYC on December 11, where we will focus on finance and banking—exploring the latest trends in AI and financial regulation. Join us to hear from experts on how AI is shaping the future of finance. https://www.datascience.salon/newyork/

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