New Books in Economics

B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial startups, and cofounder of Strategic Horizons. Previous books include The Experience Economy, which is credited with introducing the concept of “experience” to the business world, Authenticity, and Mass Customization.
Now, in The Transformation Economy: Guiding Customers to Achieve Their Aspirations (Harvard Business Press, 2026), Pine brings his clarifying lens to the Rosetta stone of transformation, the customer service experience. What’s the percentage of CEOs who have made a real commitment to the front-line customer service workers who so often serve as the public face of a company in call-center and other interactions? By Joe Pine’s count, odds are merely 5% is an honest answer—and a shame, for the Virtuous Circle means that happy employees mean happier customers, too, inevitably. This episode explores Pine’s vision to inspire customer service departments whose true mission isn’t just resolving complaints but instead serving as guides who help customers achieve the best version of themselves. To do so requires understanding the customer in a way a chatbot never can. To do so means ensuring that the customer service staff isn’t merely a warm body, they’re warm-hearted and given the skills to be empathetic. Want an episode that rings with conviction, this is it.
Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

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Beneath the Wage: Tips, Tasks, and Gigs in the Age of Service Work (Princeton UP, 2026) retheorizes capitalism from the perspective of the service economy, challenging conventional assumptions about how work is waged, regulated, managed, and automated Today, 80 percent of U.S. workers do service work, from delivering takeout to mopping floors to teaching. Each time we are handed a bag of groceries or a cup of coffee, call for a cab or have our homework graded, we confront both the enormity and the intimacy of the contemporary service sector. Do these jobs have anything in common? Who is doing this work? And what kind of labor politics does it generate? If service work has often been treated as a footnote to modern capitalism, Beneath the Wage reveals it as crucial to understanding how exploitation functions today. Uncovering a history that runs from eighteenth-century servants to present-day gig workers, Annie McClanahan retheorizes capitalism from the perspective of the service economy, challenging conventional assumptions about how work is waged, regulated, managed, and automated. Assembling a diverse set of sources for understanding and reimagining service work—from reality television and conceptual poetry to novels and workers’ own descriptions of what they do—McClanahan explores three paradigmatic types of contemporary service labor: superexploited tipwork, deskilled clerical microwork, and informalized gigwork. She shows how work done “beneath the wage” depends on racialized and gendered forms of economic domination, is often excluded from labor organizing and regulation, and yet has begun to generate a new politics of social reproduction and solidarity.
Annie McClanahan is Associate Professor of English at UC Irvine. Her first book, Dead Pledges: Debt, Crisis, and 21st Century Culture explores how U.S. culture responded to the collapse of the financialized consumer credit economy in 2008. She has published on topics like the rise of microeconomics and methodological individualism, the cultural history of economic stagnation, so-called “neoliberalism” and the history of the university, and the politics and theory of sexwork.

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Making Sense of China's Economy (Routledge, 2023) untangles China’s complex economic structure, evolving issues and curious contradictions, and explains some key features of this most puzzling of global economic powerhouses. This book reveals how factors such as demographics, the initial stage of development in 1978, the transition away from full state ownership and central planning, the dual urban-rural society, and a decentralised governance structure have combined to shape the economy, its development and its reforms. It shows how the pragmatic and adaptive nature of China’s policymaking upends familiar perspectives and hinders simple cross-country comparisons. The book also explores crucial topics including the property market, debt accumulation and environmental challenges. In this book, Tao Wang innovatively weaves the multiple strands of China’s economy into a holistic and organic tapestry that gives us unique insights from both a Chinese and an international perspective. This book is critical reading for business leaders, investors, policymakers, students, and anyone else hoping to understand China’s economy and its future evolution and impact, written by a specialist who has studied the country from both inside and out.
Tao Wang is senior advisor at UBS Investment Bank in Hong Kong, and until recently was chief China economist at the firm.
Michael Leger is Policy Fellow at the Blavatnik School of Government, Oxford.
Lucas Tse is Examination Fellow at All Souls College, Oxford.

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In our increasingly distrusting and polarized world, accusations of hypocrisy are everywhere. But our attempts to stamp out hypocrisy may backfire, creating what Michael Hallsworth calls The Hypocrisy Trap. In his book The Hypocrisy Trap: How Changing What We Criticize Can Improve Our Lives (MIT Press, 2026) Hallsworth shows how our relentless drive to expose inconsistency between words and deeds can actually breed more hypocrisy and cynicism that corrodes our institutions. Through engaging stories and original research, he argues that while some forms of hypocrisy destroy trust and create harm, others reflect the inevitable compromises of human nature and complex societies. This book offers practical solutions for increasing consistency, navigating accusations wisely, and changing how we judge others’ actions.

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The Kurdish-populated Wan/Van Province is a major smuggling hub between Turkey and Iran. Kurdish smugglers cross this 180-mile-long land border, transporting everyday consumer goods—fuel, tobacco, sugar, and tea—as well as more illicit goods, and the province supports the financial, technical, and labor capacities that sustain these smuggling economies. As the Turkish state has enacted increasingly punitive anti-smuggling laws, smuggling has also become a site of contentious politics. Smuggling Law: Unsettled Sovereignties in Turkey’s Kurdish Borderlands (Stanford UP, 2025) explores anti-smuggling law enforcement and criminal prosecutions to reveal a key site—the criminal court—where borders and claims of sovereignty are simultaneously remade and disrupted.
Taking readers from border villages, mountain passes, and road checkpoints to courtrooms, law offices, and forensic laboratories, Fırat Bozçalı examines how Kurdish smugglers, with the help of their lawyers, legally disrupt state sovereignty in criminal courts. Kurdish smugglers and lawyers adopt and rework procedures, rules, and reasonings in ways that interrupt the courts' capacity to coopt, discipline, and oppress. Bozçalı theorizes this evasive engagement with the legal system as a strategy of techno-legal politics among marginalized and persecuted groups, one that extends beyond the Kurdish case. Smuggling Law holds profound relevance in today's world, where ever-expanding regimes of surveillance, oppression, and dispossession unfold in the broader contexts of the global war on terror and data-driven capitalism.

Fırat Bozçalı is Associate Professor of Anthropology at the University of Toronto.

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