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Design of AI | Build Products that Customers & Businesses Value

Design of AI
Design of AI | Build Products that Customers & Businesses Value
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  • Design of AI | Build Products that Customers & Businesses Value

    51. Agents Will Disrupt Search & Shopping [Devi Parikh, CEO Yutori, ex Meta

    02/2/2026 | 42 min
    While the world is obsessed with the Moltbot/Clawdbot AI agent, founders like Devi Parikh are laying the foundation for how agents will transform search and shopping—agents that monitor, negotiate, and navigate on behalf of users, securely.
    Search is becoming proactive. Shopping is becoming delegated. And the next interface won’t be a results page—it’ll be agents running quietly in the background, surfacing what matters when it matters.
    How agents turn search into continuous monitoring

    Why shopping shifts from browsing to delegation

    Where value shows up first in real workflows

    What trust requires before agents can transact

    The path from alerts → actions → autonomy

    In this episode, Devi breaks down how Scouts reframes search as “future-facing discovery”: track price drops, in-stock alerts, sales leads, funding news, flights, and local events—then get notified the moment conditions change.
    We also explore what comes next: moving from monitoring to task completion—where agents can execute purchases and bookings with explicit confirmations, hard guardrails, and a deliberate “trust staircase” designed to prevent surprises.

    If you enjoyed this episode, follow the podcast and leave a rating + review—it helps more builders find the show.

    Subscribe to the Design of AI Substack for in-depth AI product strategy resources, operator-grade analysis, and frameworks on what makes AI products succeed (and why they fail).

    This episode is brought to you by PH1 Research—a strategy + research partner for product leaders shipping AI-enabled experiences. We help teams define success metrics that actually matter, validate value before scaling, and reduce trust and adoption risk through AI strategy, UX evaluation, and evidence-driven product decisions.

    Devi Parikh is the co-founder and co-CEO of Yutori, and was previously a Senior Director in Generative AI at Meta and an Associate Professor at Georgia Tech. Her research focuses on human–AI collaboration, generative AI, multimodal AI, and AI for creativity. She holds a Ph.D. from Carnegie Mellon University and has received recognitions including the PAMI Mark Everingham Prize.
    Try Scouts: https://scouts.yutori.com/

    Blog: The Bitter Lesson for Web Agents: https://yutori.com/blog/the-bitter-lesson-for-web-agents
  • Design of AI | Build Products that Customers & Businesses Value

    50. Designing AI for 2026: Trust, Cost, Orchestration [Yaddy Arroyo]

    20/1/2026 | 44 min
    2026 will reward AI products that get three things right: trust, cost, and orchestration. This episode looks ahead at how those forces are reshaping AI product strategy—and what teams need to pay attention to now.
    Brittany and Arpy are joined by Yaddy Arroyo, who has spent a decade designing multimodal AI systems in financial services, where reliability and governance are table stakes. She's also been one of the key community builders amongst the design community who are leaders within AI orgs.
    Together, they reflect on what the last two years of AI adoption revealed and how those lessons are directly informing decisions teams are making in 2026.

    Why trust now shapes AI product success
    Orchestration matters more than prompting
    Token costs quietly reshape UX decisions
    When small models outperform large ones
    How AI design roles must evolve in 2026

    Episode chapters
    01:21 Reflecting on Two Years of AI Adoption
    02:52 The Rise of Copilot and AI's Impact on Creativity
    03:37 Challenges and Concerns with AI Safety
    04:24 Designing AI for Human-Centric Use Cases
    04:53 Meta's Investment and Intelligence as a Service
    09:25 Hallucinations and the Reliability of LLMs
    11:14 The Business Value and Limitations of Gen AI
    18:55 Founders and the Rush to Monetize AI
    19:25 Token Optimization and UX Challenges
    21:31 Personalizing AI Interactions
    21:48 Challenges in AI Adoption
    22:27 PH One's AI Solutions
    22:53 The Orchestration Problem
    24:22 AI's Role in Everyday Tasks
    26:08 AI in UX and Design
    27:55 Future of AI and Small Language Models
    30:35 Human in the Loop and UI Generators
    37:35 Accountability and AI's Future
    42:39 Closing Thoughts and Future Directions

    The conversation connects early generative AI optimism with today’s realities—probabilistic systems, rising costs, and scaling pressure—and surfaces where momentum is building, from smaller models to on-device intelligence.
    This episode also marks Episode 50 of Design of AI and two years of conversations with builders, researchers, and leaders shaping AI-powered products—follow the podcast to stay ahead as this next phase unfolds
    .
    About PH1
    The Design of AI podcast is brought to you by PH1, an AI strategy consultancy. PH1 has worked with the biggest corporations in tech to redefine CX in the era of AI through strategic research, prototyping, and aligning product to power. Visit ph1.ca to ask about your project.

    Go Deeper
    For deeper, unfiltered thinking on AI strategy, governance, and product decisions, our Substack (https://designofai.substack.com) is the best place to follow our work. It’s where we go beyond the episodes—breaking down what’s actually changing, what’s overhyped, and what leaders should do next.

    Connect with the Hosts
    Contact Arpy if you’re navigating AI product strategy, platform architecture, orchestration, or high-stakes system decisions that need to scale.

    Contact Brittany if you need clarity on AI UX, research, service design, or evaluating whether an AI product is actually delivering value for users.
  • Design of AI | Build Products that Customers & Businesses Value

    49. AI Was Supposed to Help Humans. What Happened? [Ovetta Sampson]

    02/1/2026 | 48 min
    If you’re building your product on private large language models, you are outsourcing control of your business—your data, your roadmap, and your long‑term defensibility—to companies whose incentives do not align with yours.
    Ovetta Sampson is a tech industry leader who has spent more than a decade leading engineers, designers, and researchers across some of the most influential organizations in technology, including Google, Microsoft, IDEO, and Capital One. She has designed and delivered machine learning, artificial intelligence, and enterprise software systems across multiple industries, and in 2023 was named one of Business Insider’s Top 15 People in Enterprise Artificial Intelligence.
    In 2025, Ovetta left her role as Director of AI and Compute Enablement at Google to found Right AI, a consultancy focused on helping organizations minimize the human, organizational, and strategic risks of building and deploying AI.
    In this episode you'll learn about:
    Why LLM‑first architectures undermine control and defensibility

    How enterprise data is unintentionally exposed and reused

    Where “responsible AI” breaks down in practice

    When generative AI is the wrong tool

    What safer, controllable AI systems look like instead

    If this episode challenged how you’re thinking about AI, make sure you’re following Design of AI wherever you listen to podcasts. Rating and reviewing the show helps more founders, product leaders, and designers find these conversations.
    For deeper, unfiltered thinking on AI strategy, governance, and product decisions, our Substack (https://designofai.substack.com) is the best place to follow our work. It’s where we go beyond the episodes—breaking down what’s actually changing, what’s overhyped, and what leaders should do next.
    Ovetta’s work focuses on helping leaders, designers, and organizations reduce human and systemic risk in AI—without defaulting to hype-driven architectures or opaque models.
    Follow Ovetta on LinkedIn: https://www.linkedin.com/in/ovettasampson/

    About Ovetta & her work: https://www.ovetta-sampson.com/

    Join her mailing list: https://www.ovetta-sampson.com/mailing-list-qr-code

    Right AI (consulting & advisory): https://www.rightainow.com/

    Free Mindful AI Playbook (QR Code): https://docs.google.com/presentation/d/1Tzsr25r4o0g0Szz4oOSnUvrrrxAuXfhpqcB08KzdTyA/edit?usp=sharing

    This is episode 49 and was hosted by Arpy Dragffy Guerrero. Follow him on LinkedIn: https://www.linkedin.com/in/adragffy/
    The Design of AI podcast is brought to you by PH1, an AI strategy consultancy., PH1 has worked with the biggest corporations in tech to redefine CX in the era of AI through strategic research, prototyping, and aligning product to power.
  • Design of AI | Build Products that Customers & Businesses Value

    48. AI Trap: Hard Truths About the Job Market

    15/12/2025 | 30 min
    2025 is almost over, and it’s time to stop pretending everything is fine.
    If you work in design, writing, product, research, or agencies, you’ve felt it: fewer jobs, lower rates, shrinking teams—and an industry telling you AI is here to free you while quietly replacing you.
    In AI Trap, Episode 48, we break down the biggest myths we’ve been sold:
    AI will free creatives to do more meaningful work

    AI will create more jobs than it destroys

    AI will make us smarter and more creative

    Some of these are partially true. That’s what makes them dangerous.
    We look at real data, real job market signals, and what’s already happening inside agencies and tech companies. We talk about why creativity is being commoditized, why value is collapsing for most creatives, and the line too many people are crossing: outsourcing their thinking instead of outsourcing their work.
    ---
    Please help us: we’re running a short survey alongside this episode. If you work in a creative or knowledge role, your input is critical. It takes about three minutes, and it helps us separate hype from reality. https://tally.so/r/Y5D2Q5
    ----
    This is episode 48 of the Design of AI podcast.
    If you found this conversation valuable, please rate and share the show — your support shapes what we explore next.
    For more AI strategy, creative research, and product insight, subscribe to designofai.substack.com

    Hosted by Arpy Dragffy Guerrero & Brittany Hobbs

    -----
    Most AI projects fail—not because the technology is weak, but because they’re not designed to deliver real customer value.
    PH1 Research helps organizations reimagine their customer experience with AI. We pinpoint what customers actually need, prototype and test solutions, and audit AI products before they ship.
    We’ve worked with teams at Microsoft, Spotify, and fast-growing startups. Learn more at ph1.ca, or reach out directly to our host, Arpy Dragffy.
  • Design of AI | Build Products that Customers & Businesses Value

    47. The Future of Human–AI Creativity [Dr. Maya Ackerman]

    03/12/2025 | 45 min
    AI is threatening creativity, but that's because we're giving too much control to the machine to think on our behalf.
    In this episode, Dr. Maya Ackerman — AI-creativity researcher, professor, and author of Creative Machines: AI, Art & Us — explains why the danger isn’t AI itself, but the way we’re designing AI products. She breaks down how today’s tools are unintentionally flattening originality, how “Oracle-mode” models limit imagination, and why we must shift toward building systems that expand human creativity rather than automate it away.
    For designers, product managers, and builders, this conversation is a blueprint for developing AI tools that inspire exploration, push users beyond predictable patterns, and create space for genuine ingenuity. If you design tools for creative work, this episode reframes what it means to build technology that actually elevates the human mind rather than quietly replacing it.
    ➤ Why most AI products suppress creativity
    How over-alignment and “correctness” kill imaginative output, and what to do instead.
    ➤ How hallucinations can fuel originality
    Why they’re not failures, but essential sparks for new creative directions.
    ➤ How AI is reshaping cultural expectations of music, art, and design
    And what this means for teams building creative platforms today.
    ➤ How to design “Humble Creative Machines”
    AI that enhances a creator’s skill and taste instead of taking over the process.
    ➤ How to build incentives that reward curiosity and exploration
    02:50 The Role of AI in Enhancing Human Creativity03:26 Historical Perspective on AI and Creativity04:39 The Importance of Novelty and Value in AI Creativity05:52 AI's Potential Beyond Current Applications07:32 Hallucinations: Feature or Bug?08:51 Ethical Considerations in AI Creativity11:13 Humble AI: Elevating Human Creativity24:18 The Role of AI in Creativity25:49 Integrating AI into Creative Workflows26:47 AI as a Creative Assistant27:31 AI in Coding vs. Creative Fields29:51 Incentives in the Creative Domain31:43 Balancing Technology and Humanity39:33 The Future of Education with AI43:37 Practical Tips for Adapting to AI44:04 Collective and Individual Actions for the AI Era45:44 Final Thoughts and Book Promotion

    Shifting product strategy away from speed and efficiency toward human ingenuity.
    Creative Machines: AI, Art & Us — Dr. Ackerman’s book
    https://maya-ackerman.com/creative-machines-book

    LyricStudio — AI-powered lyric writing
    https://lyricstudio.net

    “Humble Creative Machines: Creating AI to Elevate You”
    https://www.theaioptimist.com/p/humble-creative-machines-creating

    This is Episode 47 of the Design of AI Podcast.
    If you found this conversation valuable, please rate and share the show — your support shapes what we explore next.
    For more AI strategy, creative research, and product insight, subscribe to https://designofai.substack.com.

    Hosted by Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/
    Brought to you by PH1, a strategy consultancy specializing in prototyping the future of your products and business.https://ph1.ca

    -----

    It’s time for our year-end survey: Professional Success in the era of AI 2026
    So many of you that we speak to confide in us that you’re worried about your jobs and how to stay relevant as AI is rapidly evolving.
    You’ll also help us shape next year’s podcast topics. https://tally.so/r/Y5D2Q5
    You can participate at   – it will only take 5 minutes of your time.

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À propos de Design of AI | Build Products that Customers & Businesses Value

We provide a pragmatic and practical deep dive into what AI can do and how it is transforming industries. We help designers, researchers, and product managers excel in a rapidly changing future. Hosted by: Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/ Brittany Hobbs https://www.linkedin.com/in/brittanyhobbs/ Make sure to subscribe to our Substack to never miss an episode and receive more strategic insights and news https://designofai.substack.com/ Brought to you by PH1 https://ph1.ca a strategy consultancy specialized in improving the success of your AI product.
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