Glovo's Fraud Playbook: From Free Lunches to Money Laundering
"Fraud is a lot more popular today than it was 10 years ago simply because today you can advertise fraud on TikTok, Snapchat, whatever platform, and you can just have tutorials on how to gamify anything you want at your doorstep."We think of fraudsters as criminals behind laptops, draining accounts without conscience. But what about that free lunch you claimed on your delivery app or the refund you knew wasn't deserved? Could you be part of the problem too? As the on-demand delivery industry explodes, it's creating new opportunities not just for convenience, but for fraud at every touchpoint.Our guest in this episode is Boris Montin, FinTech Director at Glovo, who joins host Thomas Taraniuk to discuss how delivery platforms navigate fraud across countries, balancing frictionless customer experiences with robust security measures.From opportunistic coupon abusers and professional fraudster networks to merchant money laundering and SMS verification scams in Central Asia, this episode reveals the creative schemes targeting delivery platforms. Boris explains how Glovo uses AI and machine learning to detect fraud in real time, why the "perfect level of fraud" is actually about acceptable friction, and how the democratisation of fraud through social media is changing the game. Whether you're ordering dinner or building a marketplace, this conversation offers crucial insights into protecting platforms whilst keeping customers happy.Sumsub's website: sumsub.comSumsub's LinkedIn: linkedin.com/sumsubSumsub's Instagram: instagram.com/sumsubcomSumsub on X: x.com/SumsubcomSumsub's YouTube Channel: youtube.com/@sumsubcomThomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniukBorin Montin on LinkedIn: linkedin.com/in/montinboris/ Hosted on Acast. See acast.com/privacy for more information.
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44:47
When Growth Meets Guardrails at Money20/20 Part 2
Fraud got faster. Your strategy has to be smarter. So what do leaders who rethink risk do to stay ahead?For part two of this special episode of What the Fraud?, Sumsub’s Sales Director, Americas, Anastasia Shvechkova, sits down with five operators who are scaling trust without slowing growth.Recorded live at Money20/20 USA, this episode brings insight from leaders at Standard Chartered, Ebanx, ACAMS, Adyen, and Nubank. We dive into the modernization of dollar infrastructure, tackling fraud in emerging markets, evolving AML standards, breaking down data silos, navigating Web3 compliance, managing BNPL risk, and tracking the rising role of AI in global payments. A wide-ranging look at the shifts redefining trust, innovation, and financial crime prevention.Guests: Jennifer Lassiter, Head of Digital Assets for Europe & Americas at Standard CharteredAndré Peixoto, Director of Operations at EBANXCraig Timm, Senior Director of AML at ACAMSBrigette Korney, Global Head of Risk at AdyenNathan Marion, Head of B2B at NubankSumsub's website: sumsub.comSumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsubSumsub's Instagram: instagram.com/sumsubcomSumsub on X: x.com/SumsubcomSumsub's YouTube Channel: youtube.com/@sumsubcomAnastasia Shvechkova: https://www.linkedin.com/in/anastasia-shvechkova-878344118/ Jennifer Lassiter: https://www.linkedin.com/in/jbrookslassiter/ André Peixoto: https://www.linkedin.com/in/andr%C3%A9-peixoto-691a93150/ Craig Timm: https://www.linkedin.com/in/craig-timm-4942626/ Brigette Korney: https://www.linkedin.com/in/brigette-korney/ Nathan Marion: https://www.linkedin.com/in/nathanlmarion/ Hosted on Acast. See acast.com/privacy for more information.
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37:14
Fast Payments, Hard Trust: AI and Fraud at Money20/20 Part 1
Fast payments raise hard trust questions. Live from Money20/20 USA in Las Vegas, we sat down with leaders reshaping fraud, AML, and compliance, turning the AI hype into an operational reality.For this special episode of What the Fraud?, Sumsub’s Sales Director, Americas, Anastasia Shvechkova, steps in as host to pull highlights from the show floor, in partnership with the C-Suite podcast team.This special episode brings together leading voices from Gusto, Bluevine, MoneyGram, and Worldpay for Platforms. They discuss how AI is reshaping fraud, why trust is becoming the new competitive currency, and what risk and compliance leaders must do to stay ahead. From deepfakes and synthetic documents to agentic AI, cross-border payments innovation, and the evolving role of risk teams, this episode explores the technologies and strategies defining the future of financial security.Guests:Samant Nagpal, Head of Payments and Risk at GustoMira Srinivasan, Chief Risk Officer at BluevineLuke Tuttle, Chief Product & Tech Officer at MoneyGramBilli Jo Wright, Chief Risk & Compliance Officer at Worldpay for PlatformsSumsub's website: sumsub.comSumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsubSumsub's Instagram: instagram.com/sumsubcomSumsub on X: x.com/SumsubcomSumsub's YouTube Channel: youtube.com/@sumsubcomAnastasia Shvechkova: https://www.linkedin.com/in/anastasia-shvechkova-878344118/ Samant Nagpal: https://www.linkedin.com/in/samant-nagpal-3240683/ Mira Srinivasan: https://www.linkedin.com/in/mira-srinivasan/ Luke Tuttle: https://www.linkedin.com/in/luketuttle/ Billi Jo Wright: https://www.linkedin.com/in/billi-jo-wright-bb856511/ Hosted on Acast. See acast.com/privacy for more information.
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35:41
Inside Coinbase: Hunting Crypto Scammers
“When I get in my car every day to go somewhere, I put my seatbelt on… Same thing with being online. What we need people to do is before they turn that laptop on… make sure you’re safe.”As scams grow more sophisticated and AI gives fraudsters new tools, crypto platforms are under increasing pressure to protect users and preserve trust. In this episode, we unpack how fraud is evolving across the crypto space, what collaboration looks like between exchanges and law enforcement, and why education is still the strongest defence.Our guest in this episode is John Kothanek, Vice President for Global Intelligence at Coinbase, who joins host Thomas Taraniuk to discuss how Coinbase investigates scams, protects privacy, and partners with global agencies to take fraudsters off the map.From pig butchering scams and fraud-as-a-service networks to transparency reports, blockchain analytics, and the power of human investigators, this episode reveals how technology and teamwork are shaping the future of crypto safety.Sumsub's website: sumsub.comSumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsubSumsub's Instagram: instagram.com/sumsubcomSumsub on X: x.com/SumsubcomSumsub's YouTube Channel: youtube.com/@sumsubcomThomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk Hosted on Acast. See acast.com/privacy for more information.
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47:38
The Wise Approach to Fraud Prevention
“Fraudsters are preying on human emotion… and it clearly works.”Scams are becoming more personal, more emotional, and more sophisticated. In this episode, we explore how social engineering, investment scams, and “crime-as-a-service” are reshaping the fraud landscape, and why awareness and collaboration are our strongest defences.Our special guests this week are Jessie Apple, Group Head of FinCrime Compliance & Risk and UK MLRO at Wise, Co-Chair, ACAMS UK Chapter and Aaron Wilson, Product Leader, Fraud & Victim Prevention at Wise, who share how the company partners with law enforcement, regulators, and even social media platforms to stop scams before they spread.From reimbursement reform and data sharing to real-time intelligence and public awareness, this conversation reveals how financial institutions can fight scams collectively, and what it really takes to protect people in a connected world.AML Fundamentals Course: https://sumsub.com/courses/aml-fundamentals/Sumsub's website: sumsub.comSumsub’s What The Fraud Summit: https://sumsub.com/wtf-summit/Sumsub's LinkedIn: linkedin.com/sumsubSumsub's Instagram: instagram.com/sumsubcomSumsub on X: x.com/SumsubcomSumsub's YouTube Channel: youtube.com/@sumsubcomThomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniukJessie Apple on LinkedIn: linkedin.com/in/aarwilsonAaron Wilson on LinkedIn: linkedin.com/in/jessie-apple-67aa179 Hosted on Acast. See acast.com/privacy for more information.
Join Thomas Taraniuk in hosting leading minds from the world of AI, fintech, crypto, iGaming, and more. This podcast dives deep into the most pressing issues surrounding digital fraud in business. Each episode dissects key fraud-related issues that companies—both big and small—face today. From deepfakes and identity theft to money mules and forced verification, What The Fraud? is where digital fraudsters meet their match.This is THE podcast for comprehensive, actionable, and up-to-date information on fraud. Listen in to reveal what you can do to protect yourself and your business.Don't want to miss an episode? Follow the show now.CREDITSFrom Sumsub and This Is DistortedPresented by Thomas Taraniuk, SumsubProduced by Faye Lyons-White, This Is DistortedEditor - Dave Reilly, This Is DistortedExecutive Producer - Alex Jungius, This Is DistortedExecutive Producer - Mila Varavina, Sumsub Hosted on Acast. See acast.com/privacy for more information.
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