What The Fraud?

“Customers don't choose between security and convenience. They expect both."

Africa's payments, banking, and digital commerce ecosystem is expanding at extraordinary speed, and fraud is scaling right alongside it. In this special episode of What the Fraud?, recorded live at Seamless Africa in Johannesburg, Chantal Lamprecht from Sumsub sits down with leaders across telecoms, mobile money, and digital banking to unpack how fraud actually works on the ground in Africa, and what it will take for the industry to stay ahead.

Our guests include:

Kgabo Seopa (Managing Executive: Products & Solutions, Vodacom Business) on the shift from telco to "techco" and why cybersecurity is now core to that transformation, the AI-versus-AI arms race between fraud teams and fraudsters ("it's a war that no one is a winner"), and why South Africa needs a SABRIC-style information-sharing body for telecoms and merchants, not just banks.
Pulane Motlokoa (Group Senior Manager, Enterprise Risk, MTN) on embedding risk into product design from day one instead of treating it as a final checkpoint, why fraudsters increasingly target human psychology rather than technology itself, and how MTN standardizes risk principles across diverse African markets while leaving room for local flexibility.
Bonolo Sebolai (Fraud Prevention, GoTymeBank) on why roughly 80% of fraud ultimately comes down to manipulating human psychology, what it really means to integrate AI "vertically" into a bank's fraud strategy, and why customer relationships, not technology alone, are a bank's real competitive edge against fraudsters.

Links:

Sumsub's Website: sumsub.com
Sumsub's LinkedIn: linkedin.com/sumsub
Sumsub's Instagram: instagram.com/sumsubcom
Sumsub on X: x.com/Sumsubcom
Sumsub's YouTube Channel: youtube.com/@sumsubcom
Kgabo Seopa on LinkedIn: linkedin.com/in/kgabo-seopa-139a6b8/
Pulane Motlokoa on LinkedIn: linkedin.com/in/pulane-motlokoa-ca-sa/
Bonolo Sebolai on LinkedIn: https://www.linkedin.com/in/bonolo-s-83a5aa90/
Hosted on Acast. See acast.com/privacy for more information.

"The fraudsters have the same AI tools we do. The difference is who uses them faster."

Africa's payments, banking, and digital commerce ecosystem is expanding at extraordinary speed, and fraud is scaling right alongside it. In this special episode of What The Fraud?, recorded live at Seamless Africa in Johannesburg, Chantal Lamprecht from Sumsub sits down with leaders across crypto, legal, and iGaming to unpack how fraud actually works on the ground in Africa, and what it will take for the industry to stay ahead.

Our guests include:

John Jacobs (Head of Financial Crime, VALR) on why crypto fraud runs on the same decades-old typologies as traditional finance, just faster and borderless, why attribution, not tracing, is the hardest part of on-chain investigations, and why Africa's crypto adoption boom is fueling a rise in money mule recruitment.
Larry Cooke (Larry Cooke, Africa Head of Legal at Binance) on the regulatory gaps opening up as crypto credit products emerge, why "thoughtful" regulation beats "more" regulation, the rise of P2P fraud and reverse chargebacks, and why closing the trust gap between regulators, exchanges, and users is the real work ahead.
Mandy Alexander (Head of Financial Crime and Customer Care Product, DigiOutsource / Super Group) on 20 years watching iGaming fraud teams evolve from chargeback-chasers into full-blown "FRAML" operations, why friction should only ever be justified by data, and why patience, not chasing shiny new tools, is what actually delivers ROI from AI and automation.

Links:

Sumsub's Website: sumsub.com
Sumsub's LinkedIn: linkedin.com/sumsub
Sumsub's Instagram: instagram.com/sumsubcom
Sumsub on X: x.com/Sumsubcom
Sumsub's YouTube Channel: youtube.com/@sumsubcom
John Jacobs on LinkedIn: linkedin.com/in/john-jacobs-87b183122
Larry Cooke on LinkedIn: linkedin.com/in/larry-cooke-38390b115
Mandy Alexander on LinkedIn: linkedin.com/in/mandy-alexander-8560a2a

Hosted on Acast. See acast.com/privacy for more information.

Cryptocurrency didn't invent financial fraud, but it changed how money moves and how criminals exploit it. Now, with new US legislation on the table, the industry faces a bigger question: can a system built on decentralization ever become trusted infrastructure?

In this episode of What The Fraud, Tom sits down with the hosts of Crypto in America: Eleanor Terrett, Jacquelyn Melinek, and Gerald Gallagher, for a special crossover episode closing out Season 5.

Together they unpack the Genius Act and Clarity Act and what they actually mean for stablecoins, market structure, and consumer protection, why institutions are finally treating crypto as a technology rather than a speculative bet, the surge in DeFi hacks driven by social engineering rather than code exploits, and the growing conversation around privacy, AI agents, and programmable payments as the next frontier.

They also get personal, sharing their own brushes with fraud, the online behaviors they'd ban forever, and where they think crypto will be in ten years.
Whether you work in fraud, fintech, payments, or policy, this episode offers a candid look at what it will really take for crypto to earn the public's trust.

Sumsub's Website: sumsub.com
Sumsub's LinkedIn: linkedin.com/sumsub
Sumsub's Instagram: instagram.com/sumsubcom
Sumsub on X: x.com/Sumsubcom
Sumsub's YouTube Channel: youtube.com/@sumsubcom
Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk
Eleanor Terrett on LinkedIn: linkedin.com/in/eleanor-terrett-b9a77292
Jacquelyn Melinek on LinkedIn: https://www.linkedin.com/in/jacquelynmelinek
Gerald Gallagher on LinkedIn: linkedin.com/in/gerald-gallagher-285040b6
Hosted on Acast. See acast.com/privacy for more information.

"What happens when the moment of truth isn't onboarding - it's the moment the money moves?"

Businesses pour resources into KYC, fraud modelling, and onboarding checks. But fraud doesn't really happen until the money goes out, and by then, it's often too late to get it back.

This week's guest is Apurva Shrivastava, Product Lead for Global Payments Product at Amazon. He breaks down why payout fraud is one of the most underestimated risks in the industry, and why "we caught it at onboarding" isn't enough on its own.

We cover the three phases of cash-out fraud: Account farming, waiting for a trigger event, and burst execution, why payout fraud often gets booked as an "operational loss" instead of a fraud loss, and what a disbursement-time identity assurance score could look like in practice.

As Apurva puts it: platforms have to be right every time. Fraudsters only need to be right once.

Sumsub's Website: sumsub.com
Sumsub's LinkedIn: linkedin.com/sumsub
Sumsub's Instagram: instagram.com/sumsubcom
Sumsub on X: x.com/Sumsubcom
Sumsub's YouTube Channel: youtube.com/@sumsubcom
Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk
Apurva Shrivastava on LinkedIn: linkedin.com/in/apurva-shrivastava/
Hosted on Acast. See acast.com/privacy for more information.

For Part 2 of our special coverage from Money20/20 Europe in Amsterdam, we continue the conversation on AI, trust, and fraud with a fresh set of leaders from across digital banking, payments, and regulation. Where Part 1 focused on AI transformation at scale, this episode digs into invisible banking, digital identity, agentic commerce, and the regulatory frameworks needed to make cross-border payments work safely.

Direct from the Sumsub booth, Thomas Taraniuk, Head of Partnerships at Sumsub, speaks with leaders from across the financial services ecosystem about what trust looks like when more of banking happens quietly, behind the scenes, and what it takes to keep fraud out without adding friction for the people and businesses who depend on these systems every day.

Our guests include:

Mette Gade (Chief Product Officer, Lunar) on building "invisible banking," why trust means giving users back their agency rather than advising them, and why fraud prevention works best as a shared community effort.
Breno Oliveira (Chief Product Officer, payabl.) on whether digital identity can solve Europe's fraud problem, the rise of selective disclosure, and how agentic commerce will change fraud signals as we know them.
Bankole Falade (Chief Legal, Regulatory Affairs & Public Policy Officer, Flutterwave) on building payment infrastructure across 50+ African markets, what Europe can learn from African regulatory pragmatism, and why harmonisation is the "golden ticket" for stablecoins and cross-border payments.
Antoine Dauchy (Head of Product Development, FLOA) on the unique fraud challenges of buy-now-pay-later, why 3DS doesn't protect against installment fraud, and how tokenisation is making it easier for fraudsters to cover their tracks.
Conny Ploth (VP, Global AI Transformation, Santander) on what it actually means to become an AI-native bank, the cultural shift required to make it stick, and why open innovation, including sharing fraud research publicly, is part of responsible AI

Across these conversations, one theme keeps surfacing: as banking becomes quieter and more automated, trust has to be built into every micro-moment, and the institutions, regulators, and product teams that get ahead of fraud will be the ones willing to share data, rethink friction, and design for agents as much as for people.

Because the next wave of fraud won't announce itself. It will look exactly like normal traffic, until it isn't.

Thomas Taraniuk on LinkedIn: linkedin.com/in/tomtaraniuk
Mette Gade on LinkedIn: linkedin.com/in/mettehindborggade
Breno Oliveira on LinkedIn: linkedin.com/in/brenoaoliveira
Bankole Falade on LinkedIn: linkedin.com/in/oluwabankole-falade-10a5099
Antoine Dauchy on LinkedIn: linkedin.com/in/antoine-dauchy-aa99426
Conny Ploth on LinkedIn: linkedin.com/in/conny-ploth-a66730
Hosted on Acast. See acast.com/privacy for more information.