The ITSM Practice: Elevating ITSM and IT Security Knowledge

PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Management, and cybersecurity principles help organisations balance security, customer trust, and clear ownership to build resilience beyond regulatory compliance.

In this episode, we answer:
How does PSD3 reveal an organisation's maturity and decision-making under pressure?
When should security lead, and when should it step back to enable business ownership?
Who is truly accountable for trust, fraud prevention, and customer protection under PSD3?

Resources Mentioned in this Episode:
Stripe website, article "What platforms and marketplaces can expect from PSD3", link https://stripe.com/guides/what-platforms-and-marketplaces-can-expect-from-psd3

Deloitte Luxembourg website, article "Shedding light on PSD3/PSR", link https://www.deloitte.com/lu/en/Industries/banking-capital-markets/perspectives/shedding-light-on-psd3-psr.html

European Payments Council website, article "What do the PSD3 and PSR mean for the payments sector?", link https://www.europeanpaymentscouncil.eu/news-insights/insight/what-do-psd3-and-psr-mean-payments-sector

Advapay website, article "PSD2 vs PSD3/PSR: what’s new in the upcoming EU’s Payment Services Directive and Regulations", link https://advapay.eu/psd2-vs-psd3-whats-new-in-the-upcoming-eus-3rd-payment-services-directive/

PWC Ireland website, article "PSD3: Shaping the future of secure, innovative payments", link https://www.pwc.ie/industries/banking/insights/payment-services-directive-3.html

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quality and data integrity, and why CIOs must build operational trust before launching digital transformation initiatives. Learn practical ITSM strategies to improve data governance, CMDB accuracy, operational accountability, and Enterprise Service Management.

In this episode, we answer to:
What is the difference between data quality and data integrity, and why does it matter for CIOs?
Why do multiple departments report different numbers for the same operational metric?
How can organizations build trusted operational data before starting digital transformation?

Resources Mentioned in this Episode:
Precisely website, article "Data Integrity vs. Data Quality: How Are They Different?", link https://www.precisely.com/blog/data-integrity/data-integrity-vs-data-quality-different

Atlan website, article "Data Quality vs Data Governance: How Are They Different in 2026?", link https://atlan.com/data-quality-vs-data-governance/

Salesforce website, article "Salesforce Signs Definitive Agreement to Acquire Informatica", link https://www.salesforce.com/news/press-releases/2025/05/27/salesforce-signs-definitive-agreement-to-acquire-informatica/

Qlik Support Portal, article "Validating data", link https://help.qlik.com/talend/en-US/studio-user-guide/8.0-R2024-12/validating-data

Informatica website, white paper "Informatice Data Quality and Observability", link https://www.informatica.com/content/dam/informatica-com/en/collateral/data-sheet/cloud-data-quality_data-sheet_3688en.pdf

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four Dimensions, and Service Lifecycles as one connected system instead of isolated chapters. Learn smarter study strategies to improve your exam performance and master ITIL 5 concepts.

In this episode, we answer to:
Why is the ITIL Value System the foundation for understanding the entire ITIL 5 framework?
How does AI Capability depend on governance, knowledge management, and operating models?
How can you study the ITIL 5 Foundation exam more effectively by focusing on system thinking instead of memorizing chapters?

Resources Mentioned in this Episode:
Mind Mesh Academy website, article "ITIL® Foundation (Version 5) Study Guide", link https://www.mindmeshacademy.com/certifications/itil/itil-5-foundation/study-guide

PeopleCert website, article "ITIL Foundation (Version 5)", link https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

InProgress website, document name "Training Program - ITIL Foundation (Version 5)", link https://inprogressplus.com/wp-content/uploads/2026/05/Training-programme_ITIL5F_ENG_v2.0.pdf

PeopleCert website, ITIL 5 Mock exams, link https://www.peoplecert.org/browse-mock-exams/it-governance-and-service-management/ITIL-1

1 World Training Official Channel YouTube Channel, video "Sample Paper | ITIL® Foundation Bridge (version 5)", link https://www.youtube.com/watch?v=-21MZIbPUDI

Value Insights website, article "Are you ready to pass the ITIL® (Version 5) Foundation exam?", link https://www.valueinsights.ch/itil5-foundation-exam-quiz/

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms, or transformation programmes, PSD3 readiness begins with observation. Learn how incident response, governance, decision authority, and organisational behaviour under uncertainty reveal the real gaps that PSD3 exposes. Discover why governance maturity and clear accountability are critical for building a resilient PSD3 strategy.

In this episode, we answer to:
Why is the first step towards PSD3 compliance so often the wrong one?
How can incident response reveal governance gaps and decision-making weaknesses?
What should organisations stabilise before launching PSD3 programmes, fraud initiatives, or policy transformations?

Resources Mentioned in this Episode:
Deloitte website, article "Shedding light on PSD3/PSR", link https://www.deloitte.com/lu/en/Industries/banking-capital-markets/perspectives/shedding-light-on-psd3-psr.html

Schoenherr website, article "The EU's new Payments Services Package", link https://www.schoenherr.eu/content/the-eu-s-new-payments-services-package

European Payments Council website, article "What do the PSD3 and PSR mean for the payments sector?", link https://www.europeanpaymentscouncil.eu/news-insights/insight/what-do-psd3-and-psr-mean-payments-sector

MK Fintech Partners website, article "PSD3 is Here! How is it Different From Previous Directives?", link https://mkfintechpartners.com/2023/07/11/difference-psd1-psd2-and-psd3/

Finexer website, article "PSD3: All you need to know in 2025", link https://blog.finexer.com/psd3-all-you-need-to-know-in-2025/

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Why do most AI security strategies fail in the midmarket? In this episode of The ITSM Practice Podcast, we explore why successful AI security is not about buying more AI tools but about building the right foundation first. Learn how identity management, telemetry quality, governance, and operational maturity determine AI security success. We discuss AI readiness, MSSP evolution, cybersecurity automation, SOC transformation, and practical AI security roadmaps for midmarket organizations. Discover why AI augments security teams rather than replacing them and how organizations can achieve sustainable cyber resilience through proper sequencing.

In this Episode, we answer:
Why do most AI security initiatives fail in midmarket organizations despite significant investments in AI-powered cybersecurity tools?
How do identity management, telemetry quality, and governance impact AI security readiness and operational resilience?
What should MSPs and MSSPs prioritize over the next 2–3 years to build effective AI security strategies and support midmarket clients?

Resources Mentioned in this Episode:
SailPoint website, ebook "Identity as the foundation: The modern zero trust blueprint for 2026", link https://www.sailpoint.com/identity-library/identity-security-essential-to-zero-trust-strategy

Xage Security website, article "Zero Trust: A Proven Solution for the New AI Security Challenge", link https://xage.com/blog/zero-trust-proven-solution-for-the-new-ai-security-challenge/

Checkpoint website, article "How AI Phishing Attacks Became A Threat in 2025", link https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-phishing/ai-phishing-attacks/

EC-Council website, article "The Rising Threat of AI-Powered Phishing: What it is, How to Detect it, and How to Prevent it", link https://www.eccu.edu/blog/ai-powered-phishing-detection-prevention/

Your Alaska Link TV YouTube Channel, video "Hackers use AI to boost cyber scams and attacks", link https://www.youtube.com/watch?v=hRJqRFj0kRQ

Microsoft Mechanics YouTube Channel, video "AI with Zero Trust Security", link https://www.youtube.com/watch?v=OnlN-2Q5QsE

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya