The DEX Show: A Show for IT Change Makers

“Work time is lifetime.” It’s a German saying that perfectly captures Nina Kohl-Haefke’s philosophy (and ours) on Digital Employee Experience: if we spend so much of our lives working, technology should make that experience better. On today’s episode, Nina, Computacenter Solution Manager and WORK IT OUT! podcast host, joins Tom to explore how DEX is evolving from device analytics into a broader operating philosophy for the digital workplace. They discuss proactive IT, employee experience measurement, AI adoption, workplace productivity and the shift from SLAs to XLAs, while explaining why organizations must move beyond healthy devices and start designing healthier, more human ways of working.

List to WORK IT OUT! here (German language)

Find out more about Computacenter here

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

What happens when AI adoption moves faster than IT can govern it? Former Honeywell VP of IT Darren Wright joins Tom for an exclusive look at Bridging the AI Acceleration Gap, a new report from Harvard Business Review Analytic Services sponsored by Nexthink. Drawing on his own contribution to the research, Darren explores why employee-led AI adoption is challenging IT’s traditional role, the growing risks around security, governance, complexity and ROI, and why visibility into real-world AI usage has become essential. He also examines how DEX can help IT navigate the transition and what technology careers might look like as AI reshapes IT itself.

Download the new report here (https://nexthink.com/resource/bridging-the-ai-acceleration-gap)

Register for (or follow) Kelly Monahan's AMA here (and give the subreddeit a follow at www.reddit.com/r/nexthink/)

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

What happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in Nexthink Professional Services, joins the show to reveal where the rubber really meets the road. Drawing on his experience both as a former Nexthink customer and now advisor, Bryan explores how Professional Services accelerates time to value and turns customer challenges into innovations. He shares a hardware refresh approach now deployed across dozens of customers, combining device age, experience and personas to predict replacement needs, alongside creative work in software licensing, Flow, Spark and AI—and explains why successful DEX demands experimentation, not perfection.

Contact Nexthink Professional Services here: https://nexthink.com/professional-services

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering an increasingly uncertain workplace to older generations working longer and traditional career paths beginning to disappear. They discuss AI's impact on recruitment and HR, the growing importance of human networks, the convergence of IT and people teams, and why continuous learning and curiosity are becoming essential career skills. Above all, Mervyn explains why employee experience matters more than ever in an AI-powered workplace.

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, meaningful work, human communication and the surprising value of boredom.

From AI-powered meetings to the Museum of Pointless Work, the conversation asks what we should automate, what must remain human and whether technology can genuinely give us more time to live.

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today