From Adaptation to Adoption: Leadership in the AI Workplace 🌱 w/ Heather McGowan
Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society.Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption.A wonderful conversation with a special thinker!Check out Heather's new website here Learn more about Nexthink's Adopt hereDownload a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds.Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a force multiplier for IT teams. Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog hereLearn more about Assist hereRegister for Nexthink Experience 2025 hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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Adoption: Today's Digital Workplace Priority 💥 with Andrew Hewitt (Forrester)
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025.Topics discussed include:Why “getting more for less” is driving adoption to the top of the digital workplace agendaThe growing convergence of DEX and digital adoption platforms (DAP)How leading enterprises are embedding DEX thinking into product teams and decentralizing the “experience office”What mature organizations are doing differently—and why HR-IT alignment is no longer optionalWhy generative AI is putting new pressure on enablement, training, and behavioral adoptionThe neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humansLearn more about Nexthink's Adopt hereDownload a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience.You’ll hear: 🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst🧠 Why teaching AI to reason (not just autocomplete) is the next frontier📊 Assist’s upcoming capabilities—from generating reports to learning from peers⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operationsRead Mohamed and Maxime's blog hereLearn more about Assist hereRegister for Nexthink Experience 2025 hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse?In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric.In this conversation:🔧 How Robin’s team transformed onboarding into a proactive, personalized experience🎯 Why curated choice beats overwhelming options every time📦 What white-glove IT actually looks like in practice🤖 The future of LLMs and digital agents as tailored IT support📊 How sentiment and feedback drove constant innovation💡 Why IT’s future lies in human empathy, not just technical excellenceWhether you work in IT, digital workplace strategy, or simply care about improving employee experience—there’s plenty to take away from this one.Register for Nexthink Experience 2025 here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Download a free copy of Forrester's 2024 EUEM Wave™ report hereFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
À propos de The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
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