DEXOps in Action: Building an Experience Operations Center 🏗️ (w/ Atos)
In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity.From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experienceLearn more about the XOC hereDownload Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ hereGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
--------
19:11
🎙️ Reality Bytes: The Great HR-IT Merger
The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the Digital Workplace', the latest installment explores the growing overlap between HR and IT, revealing that 64% of IT leaders foresee a formal merger within five years.Tom McGrath is joined by Sean Malvey (report author as well as RB regular), Tim Flower, and Oriana Ott to discuss what’s driving this trend, what’s standing in its way, and what a future Chief Employee Experience Officer role might look like. Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ hereGet the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
--------
27:05
Digital Transformation Is Not Enough: Fear, Passion, and the Future of Business 💡 (w/ John Hagel)
What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the myths of digital transformation, argue for the power of scalable learning over efficiency, and explore why unlocking human passion may be the only sustainable way forward.From leadership mindsets to the future of education, John’s insights reframe the role of institutions in a world of accelerating change.A real must-listen episode! Read John's fantastic blog here (https://www.johnhagel.com/)Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)Register for Nexthink Experience 2025 hereDownload part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
--------
30:33
🗣️ ALL NEW PARALLEL: S1E2 - Leave No Trace
Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm.This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated. In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasn’t just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisis—and possibly, about the very foundation of workplace technology itself.Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer. Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
--------
7:40
Meet the Poet of Disruption: AI, Risk, Respair 🔥 (w/ Terence Mauri)
In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri.From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threat—and explains why "respair" (an ancient word for renewed hope) might be exactly what today’s tech leaders need.Find out more about Terence hereDownload part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 hereDownload a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
À propos de The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
France