The DEX Show: A Show for IT Change Makers

What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering an increasingly uncertain workplace to older generations working longer and traditional career paths beginning to disappear. They discuss AI's impact on recruitment and HR, the growing importance of human networks, the convergence of IT and people teams, and why continuous learning and curiosity are becoming essential career skills. Above all, Mervyn explains why employee experience matters more than ever in an AI-powered workplace.

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What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, meaningful work, human communication and the surprising value of boredom.

From AI-powered meetings to the Museum of Pointless Work, the conversation asks what we should automate, what must remain human and whether technology can genuinely give us more time to live.

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value?

Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support tickets, and why employee experience must remain at the centre of every transformation. The conversation also explores leadership, risk, AI Drive, and how organizations can empower people while embracing one of the biggest technology shifts in decades.

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices.

In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement.

Download your free copy of Gartner's DEX Magic Quadrant here

Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience.

Download your free copy of the fantastic DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Learn more about Nexthink Spark, the personal IT agent for every employee, here