The DEX Show: A Show for IT Change Makers

What happens when Digital Employee Experience moves beyond IT support and becomes part of how an entire business operates? Tom welcomes Christopher Ord, Senior Staff IT Engineer at Qualcomm, and Seth White, Co-Founder and CEO of Ellipsys, to explore some of the most creative real-world applications of DEX, from validating Snapdragon laptop deployments and improving AI-powered support with Spark to embedding Nexthink into Qualcomm's day-to-day operating model. The conversation also explores DEX operationalization, business context, and why the future of DEX lies in empowering every team—not just the service desk—to make better decisions with experience data.

Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here

Check out Leslie Beavers' recent AMA on the Nexthink subreddit here

Download your free copy of Gartner's DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience.

Download your free copy of the fantastic DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Learn more about Nexthink Spark, the personal IT agent for every employee, here

What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise. 

The discussion explores why major live events expose hidden digital workplace challenges, how DEX gives IT teams visibility into real user behaviour, and why modern IT is becoming as much about employee experience as technology.

Plus, predictions for the tournament and what the future of AI-powered workplace insights might look like.

Important note: David and Tom may also have underestimated England 🎉🎉🎉

Register for or read Leslie Beavers' AMA (Weds 8th, 4pm ET) on the Nexthink subreddit here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Learn more about Nexthink Spark, the personal IT agent for every employee, here

Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explore new conference formats, customer-led sessions, networking opportunities, and why Experience has become a must-attend event for IT and DEX leaders—plus a few entertaining Disney stories to get everyone in the Orlando spirit.

Register for Leslie Beavers' AMA on the Nexthink subreddit here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Learn more about Nexthink Spark, the personal IT agent for every employee, here

Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience.

Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s culture, momentum, and customer community so unique.

Download your free copy of the fantastic DEX Magic Quadrant here

Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

Learn more about Nexthink Spark, the personal IT agent for every employee, here