The DEX Show: A Show for IT Change Makers

In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era.

Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

Learn more about Nexthink Spark, the personal IT agent for every employee, here

Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes.

From meeting-room failures and quick-service restaurant systems to AI-driven insights, XLAs and return on experience, Patrycja explains how organizations can move from reactive IT to proactive, human-centred workplace orchestration—and why the next phase of DEX is about people, not just technology.

Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

Learn more about Nexthink Spark, the personal IT agent for every employee, here

Sam Gantner is back on the show — but this one’s a little different.

We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.

We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way he thinks about product and leadership. There’s a deeper look at the shift from AI as an assistant to AI as an agent, and what that means for engineers, teams, and how work gets done.

We also get into managing AI vs managing people, why coding still matters (even if AI writes most of it), and the risks of shipping more features just because you can.

Plus: Dune, sci-fi, and whether any of this is slowing down. 

Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

Learn more about Nexthink Spark, the personal IT agent for every employee, here

David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value.

Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting through hype with hard data and real-world economics/

Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

Learn more about Nexthink Spark, the personal IT agent for every employee, here

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning. The episode also touches on personal branding, Women in DEX, and what comes next in an AI-driven workplace.

Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)