Ticket Volume - IT Podcast

• 101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

  When is it really time to replace IT tools? In this episode of Ticket Volume – IT Podcast, we dive into the warning signs, triggers, and challenges that push organizations to switch IT software.Host Matt Beran sits down with Ignacio Harriague (Director of Product Marketing at InvGate), Linda Lenox (Program Delivery Director at Hall's Culligan Water), and Sandi Conrad (Advisory Fellow at Info-Tech Research Group) to uncover the pain points that drive tool replacement, how to secure budget, and the mistakes to avoid when choosing a new solution.Here’s a sneak peek:The real pain points that push teams to switch IT tools.Why shadow IT emerges when tools no longer fit.How to articulate ROI and secure budget for new solutions.Common pitfalls in tool selection (and how to avoid them).What IT leaders should measure to prove value.Whether you’re already considering a replacement or just want to recognize the early warning signs, this episode is packed with practical insights for IT leaders navigating tool change.Don’t forget to like, subscribe, and share your thoughts in the comments! When did your team realize it was time to replace an IT tool?#replaceittools #switchittools #itleadership #itsm #servicemanagement #itsolutions #itpodcast #ticketvolume

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• 100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

  In this special 100th episode of Ticket Volume – IT Podcast, we flip the script.Instead of interviewing a guest, host and InvGate Product Specialist Matt Beran takes a moment to reflect on the journey so far — what the podcast has meant to him, how it’s changed his perspective on IT, and the five biggest lessons he’s learned from over 100 conversations with industry leaders.He also revisits standout episodes that surprised him, challenged him, or simply stuck with him — from mental health to experience management to change enablement.Here’s a sneak peek:1. Why complexity is unavoidable — and that’s okay.The value of sitting with a problem instead of rushing to fix it.How unexpected ideas can lead to breakthrough change.Why your network might be your biggest asset.A reminder that people are the heart of all tech.Whether you’ve been with us since episode one or just tuned in recently, this one’s for you. Thanks for being part of the Ticket Volume community!Don’t forget to like, subscribe, and share your thoughts — we’d love to hear from you.

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• 99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

  In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights on how IT teams can build strong relationships with users, respond effectively to incidents, and balance automation with human interaction to create better service experiences.Here’s a sneak peek:1. Why trust is the foundation of great IT services.2. How to improve incident management by focusing on communication.3. The role of automation in freeing up IT teams—and when not to use it.4. Why transparency and accountability are key to service recovery.5. How to recognize when you’ve designed a truly great IT service.Tune in for an insightful conversation packed with real-world advice for IT professionals looking to enhance their service management approach. Don’t forget to like, subscribe, and share your thoughts in the comments!#ServiceManagement #ITSM #IncidentManagement #Automation #ITLeadership #ITServiceDesign #CustomerExperience #ITTrust #TicketVolume #Podcast

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• 98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

  In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and overlooked opportunities in IT recycling. From data security failures to unexpected financial benefits, Alicia reveals what most companies get wrong about disposing of their old tech—and how to fix it.Here’s a sneak peek:1. The shocking reality of IT asset graveyards and untracked tech.2. Why ""wiping a hard drive"" isn’t enough to keep your data safe.3. The certifications that separate responsible IT recycling from risky disposal.4. How companies can turn old tech into cash instead of paying to get rid of it.5. The environmental impact of short-lived devices (and what to do about it).If your company still handles IT disposal like an afterthought, this episode will change your perspective. Listen now to learn how to protect your data, save money, and make IT recycling work for you!Don’t forget to like, subscribe, and share your thoughts in the comments! How does your organization handle IT recycling?#ITRecycling #ITAD #DataSecurity #TechDisposal #Ewaste #SustainableIT #ITAssetManagement #SecureIT #TicketVolume #Podcast

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• 97. What Organizational Governance Really is: Insights From Valence Howden

  Governance—it’s a term we hear all the time in IT and business, but do we really understand it? In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Valence Howden, Advisory Fellow at InfoTech Research Group, to break down governance, its misconceptions, and how it can truly enable organizations instead of holding them back.Here’s a sneak peek:1. What governance really means (hint: it’s not just bureaucracy).2. How to spot healthy vs. unhealthy governance in your organization.3. Why governance should be an enabler, not a roadblock to change.4. The role of governance in IT teams, Change Management, and risk mitigation.5. How to fix broken governance and make it work for your business.If governance has ever felt like a frustrating set of rules instead of a strategic advantage, this conversation is for you. Tune in now to rethink how governance impacts IT, decision-making, and organizational success!Don’t forget to like, subscribe, and share your thoughts in the comments! Have you experienced great (or terrible) governance in your organization? Let’s discuss!#OrganizationalGovernance #ITGovernance #ITLeadership #GovernanceFramework #ChangeManagement #DigitalTransformation #TicketVolume #Podcast

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