Inside Out: A TM Forum podcast

Charles Molapisi, MTN's Group Executive for Technology and Information, discusses with TM Forum's Willie Stegmann the importance for technology leaders to focus on business outcomes.  He outlines how MTN Group is using AI to reduce costs, improve customer experience and simplify operations, and notably in the mature, low-margin market of South Africa.
In addition, he explains why MTN is the investing in software engineering hubs across Africa to develop local digital and AI skills and reduce reliance on external vendors.

In this episode of Inside Out, Mark Newman and Willie Stegmann speak with Vodafone Group CIO Ahmed El-Sayed about the transformation of the technology function in the AI era. Topics covered include how to bring AI across the entire software development lifecycle, people transformation and the changing roles of software engineers and architects, and building AI into customer journeys.

TM Forum members at this year's DTW Ignite 2026 demonstrated many examples of how AI adoption and autonomy have entered a new phase of adoption. They also debated how to address the challenges of effecting organizational change and implementing trustworthy AI at scale, as you will hear in this summary.
In keeping with the theme of AI deployment, TM Forum's AI agent, AIVA, drew on dozens of presentations and debates from the event to produce the summary. Meanwhile, Aaron Boasman-Patel, Vice President Innovation, TM Forum is the 'human in the loop' providing the curation and narration.

TM Forum members at this year's DTW Ignite 2026 demonstrated many examples of how AI adoption and autonomy have entered a new phase of adoption. They also debated how to address the challenges of effecting organizational change and implementing trustworthy AI at scale, as you will hear in this summary.
In keeping with the theme of AI deployment, TM Forum's AI agent, AIVA, drew on dozens of presentations and debates from the event to produce the summary. Meanwhile, Aaron Boasman-Patel, Vice President Innovation, TM Forum is the 'human in the loop' providing the curation and narration.

Peter Leukert, Chief Digital Officer at BT, discusses with TM Forum how an AI-native future depends of nurturing future skills and building strong foundations in data management, cybersecurity, testing and software engineering